What could our health system look like for patients?

Our vision for primary care is one that is accessible, connected and there when you need it. Let’s use an example of a 78-year-old widow named Beatrice who moves to the LHIN from another part of Ontario to live with her daughter.

In the future, Beatrice registers with her local office for health care to be quickly matched with a family physician who is taking on new patients. She calls the doctor’s office for an appointment and gets one the same day, or at a time that works for her. Thanks to computer records, her new physician has access to her recent hospital discharge summary, an up-to-date list of her current medications, and a summary of her current health issues. Beatrice did not have to repeat her health history, and her time with her new physician is well spent.

When she visits the physician, it is identified that Beatrice may need some help in the home since her daughter and son-in-law work during the day. The physician refers Beatrice to a Care Coordinator who works in the same office. The Care Coordinator contacts Beatrice later that day and arranges a home visit to evaluate her needs.

Both Beatrice and her daughter are very happy that following her move, there was such a smooth transition with her care. For more information visit southwestlhin.on.ca/patientsfirst

By Dr. Gordon Schacter, Primary Care Physician in London, South West LHIN